Improving Delivery Performance with Looker-Powered Outage Detection

About the Client

A leading travel and hospitality enterprise that partners with multiple delivery service providers to ensure seamless food delivery for its customers. The company serves a wide base of travelers and guests who expect timely service and consistent quality. Its business thrives on operational efficiency and reliable digital integrations with delivery partners.

The Challenge

The travel and hospitality company lacked centralized visibility into the performance and outages of their Delivery Service Providers (DSPs). Without real-time insights, operators were unable to take timely action during outages or service disruptions. This led to delayed order fulfillment, poor customer experiences, and missed revenue opportunities—ultimately affecting overall service quality, customer satisfaction, and profitability.

The Solution

A comprehensive Looker dashboard was developed to give operators real-time insights into DSP performance. The solution integrated backend systems to collect, analyze, and store DSP status data, allowing operators to quickly identify and resolve issues. This improved operational efficiency, increased service reliability, and enabled faster decision-making—ultimately enhancing service quality and profitability by minimizing downtime and boosting responsiveness.

The Result

Improved Profitability: Technology enabled swift outage detection, enhancing operational efficiency and profitability.

Enhanced Alerting: Operators promptly identified DSP outages, reducing downtime and potential revenue loss.

Efficient Issue Resolution: Operators resolved issues directly from the dashboard, minimizing disruptions.

Actionable Insights: User experience empowered operators to take proactive actions based on presented insights.